Frequently asked questions

When will I receive my goods?

UK orders are processed and shipped within 24 hours.  Any orders placed over the weekend or during public bank holidays will be processed the next working day.  Once your order is shipped, we estimate you will receive your order within 5 business days of shipping date.   

Who will deliver my goods?

We have invested in the carbon neutral parcel service for our deliveries, which aims to offset the items we ship with carbon credits.  This means that for every tonne of CO2 a package produces in transportation, an equivalent amount of CO2 is saved by a verified emission reduction project somewhere else in the world. 

How will my goods be packaged?

We aim to recycle as much packaging as possible, and will always opt for recycled and environmentally friendly packaging options.